REFUND POLICY

At Two Giants, we are committed to ensuring your satisfaction. If you are not completely happy with your purchase, you may request a refund or exchange in accordance with the following policy, in compliance with UK GDPR legislation.

Refund Eligibility

You have 14 days from the date you receive your order to request a refund. To be eligible, items must be:

  • Unused and in the same condition as when received.
  • In the original packaging with all tags attached.
  • Accompanied by proof of purchase.

How to Request a Refund

To initiate a refund, please email us at [customer service email] within 14 days of receiving your item. Include your order number, item description, and reason for return. Once approved, we will provide you with instructions for returning the item.

Please note that return postage costs are the responsibility of the customer unless the item is faulty or damaged. We recommend using a tracked service, as we cannot be held responsible for items lost during return shipping.

Refund Process

Upon receiving and inspecting the returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 14 days, and a credit will automatically be applied to your original method of payment.

Non-Refundable Items

The following items are not eligible for refunds:

  • Gift cards
  • Personalised or customised products
  • Sale or clearance items

Faulty or Damaged Items

If your item arrives faulty or damaged, please contact us at [customer service email] within 7 days of receiving your order. We will arrange for a replacement or full refund, including postage costs.

Data Protection and Privacy

We comply with UK GDPR legislation in processing your personal data for the purposes of refunds or exchanges. Your information will only be used to facilitate the refund process and will not be shared with third parties except as necessary to fulfil your request.

For any further questions or concerns, please contact us at:

Two Giants
Goram & Vincent Ltd
17 Berkeley Square, Bristol, BS8 1HB, United Kingdom
Company Registration Number: 07047217
VAT Number: GB 979872532